Refund policy

Last Updated: October 27, 2026

1. Overview

Wabash Valley Post Frame Co LLC ("WVPFCO," "Company," "we," "us" or "our") builds engineered post-frame buildings for agricultural, residential and small commercial customers, as RapidBuild Shell or RapidBuild Complete. This Cancellation and Refund Policy explains how the Design Lock, contract payments, cancellations and refunds are handled. Nothing is shipped or returned; the signed Design Lock Agreement and construction contract control if anything here differs.

2. Nature of Construction Services

Construction services differ from retail purchases. Once a construction contract is signed and the cancellation period has passed, WVPFCO begins incurring costs for engineering, permits, material procurement, crew scheduling and project planning. Posts, trusses, steel panels cut to length and engineered components are ordered for a specific building and generally cannot be returned to suppliers. The refund terms below reflect those costs.

3. Payment Structure

The Quote Review is free. The Design Lock costs $1,000 and is credited in full toward the first contract payment. Construction payments follow the build, in three payments:

• At Contract Signing: the first payment, less the $1,000 Design Lock credit.
• When Every Post Is Set and Braced: the second payment.
• After the Final Walkthrough: the final payment.

The contract states each amount.

4. Design Lock and First Payment Refunds

Every customer, including farm and commercial customers, may cancel a Design Lock Agreement or construction contract within three (3) business days of signing, for any reason, and receive every payment back. WVPFCO does no work, orders no materials and files no permit during that period. To cancel, send the Notice of Cancellation provided at signing, or any written notice, by mail or hand delivery to 5820 Morehouse Rd, West Lafayette, IN 47906, or by email to contact@wvpfco.com, before midnight of the third business day. Business days are every day except Sundays and federal and Indiana legal holidays.

The $1,000 Design Lock is refunded in full if a required building permit is denied. After the three-business-day period, the Design Lock pays for the site visit, the engineered permit package and the fixed quote already delivered, and it is not refundable; the customer keeps the reference drawings.

4.1 Cancellation Before Material Order

If a construction contract is cancelled after the three-business-day period but before WVPFCO has ordered materials, the first payment is refunded minus an administrative fee of $500 or 5% of the first payment, whichever is greater. The fee covers project planning, engineering review and administrative costs already incurred. If a required permit is denied, the first payment is refunded less documented costs, and the Design Lock is refunded in full.

4.2 Cancellation After Material Order

Once materials have been ordered, the customer is responsible for the full cost of materials already ordered or received, any permit fees paid, restocking fees for any returnable items (typically 15 to 25%), and a cancellation fee equal to 10% of the contract price. Any balance of the first payment above those amounts is refunded. Materials that have been paid for belong to the customer.

4.3 Cancellation After Construction Begins

Once construction has started on the property, cancellation requires payment for all work completed to date, all materials delivered or installed, demobilization costs and any other costs incurred, as stated in the contract. WVPFCO provides a written accounting within fourteen (14) days. No refund is issued for work already performed.

5. Company-Initiated Cancellation

If WVPFCO must cancel a project for reasons within its control (other than force majeure events), it refunds all payments made, minus the fair value of any work completed and materials that cannot be returned, and works with the customer in good faith to limit any financial impact.

6. On-Time Credit

If WVPFCO misses the completion date in the contract for causes within its control, the customer is credited $500 for each week late, capped at the lesser of $5,000 or 8% of the contract price. Credits are applied to the final payment automatically and do not require a refund request. Delays caused by customer decisions, change orders, weather that makes work unsafe, permit or inspection delays, material supply disruptions or other causes outside WVPFCO's control do not earn credits. The contract sets out the specific terms.

7. Warranty Claims vs. Refunds

Issues found after completion are handled through the warranty, not this policy. The five-year warranty covers WVPFCO's workmanship and the structural integrity of the building; covered defects are repaired or remedied at no additional cost. Warranty claims entitle the customer to correction of the work, not a monetary refund. See the construction contract and warranty documents for complete terms.

8. Materials Ordered for a Project

WVPFCO does not sell materials-only or kit packages; every material order is part of a construction contract. For those orders:

• Before the Order Is Placed: nothing is owed for materials.
• Custom Materials: custom-cut steel panels, engineered trusses and special-order items are non-refundable once ordered from suppliers.
• After Delivery: materials delivered to the site are the customer's property once paid for and are not returnable.

9. Damaged or Defective Materials

WVPFCO inspects deliveries to the site. Materials that arrive damaged or defective are replaced at no charge to the customer. Damage found after installation that was not caused by WVPFCO's workmanship is not eligible for replacement or credit.

10. Change Orders

Changes to scope after the contract is signed are handled through a written change order, which may add charges or credits depending on the change. Scope reductions are not treated as partial refunds; the contract price is adjusted under the change order terms. Every change order must be approved in writing before work on it begins.

11. Disputes

A customer who believes a refund or credit is owed that this policy does not address should write to contact@wvpfco.com. WVPFCO reviews the request and responds within ten (10) business days, and resolves disputes fairly under the contract.

12. How to Request a Refund

To request a cancellation or refund, contact:

Email: contact@wvpfco.com
Phone: (219) 746-4059, Monday to Friday, 8 AM to 7 PM ET

Include the customer's name, the project address, the contract number and a description of the request. Eligibility is decided under this policy and the construction contract.

13. Processing Time

Payments returned after a three-business-day cancellation are refunded within ten (10) business days of receiving the notice. Other approved refunds are processed within fifteen (15) business days of approval. Refunds go back to the original payment method, or by company check if that method is no longer available. When a card payment is refunded, the 3% credit card surcharge is refunded in proportion to the amount refunded.

14. Changes to This Policy

WVPFCO may change this policy at any time; changes take effect when posted, and the "Last Updated" date changes with them. The refund terms that apply to a project are those in effect when its contract was signed, as stated in the contract.