Last Updated: May 19, 2026
1. Overview
Wabash Valley Post Frame Co ("Company," "we," "us," or "our") provides post-frame construction services including material supply, labor services, and complete building packages for agricultural, residential, and commercial projects. This Return and Refund Policy explains how deposits, payments, cancellations, and refunds are handled for our construction services.
2. Nature of Construction Services
Construction services differ fundamentally from retail purchases. Once a construction contract is executed, we begin incurring costs including material procurement, permit applications, crew scheduling, and project planning. Many materials are custom-ordered or cut to specifications for your specific project and cannot be returned to suppliers. As such, our refund policies reflect the realities of construction project management and the non-returnable nature of custom building materials.
3. Payment Structure
Our standard payment schedule for construction projects follows the 30/60/10 payment plan:
Initial Deposit (30%): Due upon contract signing. This deposit secures your project timeline, initiates permit applications, and allows us to begin material procurement and project planning.
Mid-Build Payment (60%): Due when framing is substantially complete, typically when posts are set and trusses are installed.
Final Payment (10%): Due upon project completion and final walkthrough approval.
4. Deposit Refund Policy
4.1 Cancellation Before Material Order
If you cancel your project before we have ordered materials or filed permits (typically within 5–7 business days of contract signing), you may receive a refund of your deposit minus an administrative fee of $500 or 5% of the deposit amount, whichever is greater. This fee covers project planning, site assessment, engineering review, and administrative costs already incurred.
4.2 Cancellation After Material Order
Once materials have been ordered, your deposit is generally non-refundable. Custom-ordered materials (posts, trusses, steel panels cut to size, engineered components) cannot be returned to suppliers. If you cancel after material order, you will be responsible for the full cost of materials already ordered or received, any permit fees paid, restocking fees for any returnable items (typically 15–25%), and a cancellation fee equal to 10% of the total contract value.
4.3 Cancellation After Construction Begins
Once construction has commenced on your property, cancellation is subject to full payment for all work completed to date, all materials delivered or installed, demobilization costs, and any additional costs incurred. No refunds will be issued for work already performed.
5. Company-Initiated Cancellation
If Wabash Valley Post Frame Co must cancel a project due to circumstances within our control (other than force majeure events), we will refund all payments made minus the fair value of any work completed and materials that cannot be returned. We will work with you in good faith to minimize any financial impact.
6. RapidFrame On-Time Guarantee Credits
Our RapidFrame On-Time Guarantee provides that for every calendar week a project exceeds the agreed-upon completion date (due to causes within our control), you will receive a $500 credit toward your final payment. These credits are applied automatically and do not require a refund request. Credits are capped at the remaining balance owed on the project.
Delays caused by customer decisions, change orders, weather events, permit delays, material supply chain issues, or other factors outside our control do not qualify for guarantee credits. Specific terms are detailed in your construction contract.
7. Warranty Claims vs. Refunds
Issues discovered after project completion are handled through our warranty program, not our refund policy. Our 5-year workmanship warranty covers defects in construction quality. If a warranty issue is identified, we will repair or remedy the defect at no additional cost. Warranty claims do not entitle customers to monetary refunds but rather to correction of the deficient work. See your construction contract and warranty documentation for complete warranty terms.
8. Material Supply Only Orders
For Material Supply Only packages (where you purchase materials without our labor services):
Before Shipment: Orders may be cancelled for a full refund minus a 10% restocking and administrative fee, provided materials have not been custom-cut or specially ordered.
Custom Materials: Custom-cut steel panels, engineered trusses, and special-order items are non-refundable once the order is placed with our suppliers.
After Delivery: Materials delivered to your site are non-refundable. Inspect all deliveries immediately and report any damage or defects within 48 hours.
9. Damaged or Defective Materials
If materials arrive damaged or defective, notify us within 48 hours of delivery with photographs documenting the damage. We will replace defective materials at no charge or issue a credit for the defective items. Damage discovered after installation that was not caused by our workmanship is not eligible for replacement or credit.
10. Change Orders
Changes to project scope after contract signing are handled through our change order process. Change orders may result in additional charges or credits depending on the nature of the change. Significant scope reductions are not treated as partial refunds; instead, the contract price will be adjusted according to the change order terms. All change orders must be approved in writing before implementation.
11. Disputes
If you believe you are entitled to a refund or credit not addressed above, please contact us in writing at contact@wvpfco.com. We will review your situation and respond within ten (10) business days. We are committed to resolving disputes fairly and in accordance with our contract terms.
12. How to Request a Refund
To request a refund or cancellation, contact us at:
Email: contact@wvpfco.com
Phone: (219) 746-4059
Include your name, project address, contract number, and detailed explanation of your request. Refund eligibility will be determined based on the terms outlined above and in your construction contract.
13. Processing Time
Approved refunds will be processed within fifteen (15) business days of approval. Refunds will be issued via the same payment method used for the original payment, or by company check if the original payment method is no longer available.
14. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective upon posting to our website. The refund terms applicable to your project are those in effect at the time of contract signing, as specified in your construction contract.
